Shipping policy
Shipping Fees
A flat shipping fee of £3.49 is added to all domestic orders at the checkout. This is to ensure we can track your delivery through the courier service. Shipping rates will be calculated at the checkout for international orders. Free shipping is available on all orders over £25. This will be automatically applied at the checkout. Shipping costs are non-refundable.
| Destination | Shipping Rate |
| The UK |
Orders over £25 (48 Hours Tracked) - FREE SHIPPING
|
| International Shipping | £12.99 |
Sara Jewellery is not liable for any lost, damaged, or stolen packages once the items have been dispatched from the Sara Jewellery warehouse to the postal courier. Please contact your local postal courier service and provide them with your tracking number and order details to enquire about your order. Please ensure ALL details are correct including the name and postcode of the delivery for your purchase during the checkout to ensure your order has been sent to the correct address. Sara Jewellery is not responsible for any incorrect details provided by a customer.
Domestic Delivery
Please note all domestic orders are 48 hours from the date of dispatch not the date the order was placed.
Items should arrive within 3-5 business days of placing your order in normal circumstances. All orders placed via our online website will be shipped once payment is confirmed. Please allow for a slight delay of 3-5 days on your estimated delivery due to the slower shipping process of the COVID-19 pandemic.
International Delivery
Items should arrive within 7-10 business days of placing your order in normal circumstances. All orders placed via our online website will be shipped once payment is confirmed. Please allow for a slight delay of 3-5 days on your estimated delivery due to the slower shipping process of the COVID-19 pandemic.
When transporting goods across international borders, shipments may be subject to duties and taxes as determined by customs in the destination country. Sara Jewellery is not responsible for the cost of any customs or taxes on the importation of our products. The customs costs will be additional to the shipping costs already paid. The purchaser is liable for any customs or tax costs placed on our products.
Tracking Your Order
All of our Domestic Orders will be sent via Royal Mail Signed For® 2nd Class Delivery. All International Orders will be sent via International Tracked Delivery. Under government guidelines no signature is required on delivery however we are able to track your order online to ensure it has been delivered.
Please look out for tracking information in the order dispatch email. If you are unable to find the tracking details please contact us and we will be more than happy to assist you.
You will be able to track the status of your order under the 'Track my order' page. If you have any queries about your order then please contact us immediately.
Special Delivery
Some of our items in our AMORE Collection are split in two pieces. We can deliver one piece to the person you have chosen and one to you if you choose Special Delivery (48 hours tracked) for Domestic Orders or Special Delivery (International) for International Orders. This will include the cost of tracked delivery to you and your chosen person. Please include your address in the checkout details and add your chosen person's address in the NOTE section on the checkout. Please ensure this is the correct address as we are not liable for any incorrect information provided to us.
Packaging
All orders will be packed in a clean and hygienic environment in a luxurious pouch (included in all orders). Orders will be delivered in letterbox compatible packaging, this may vary depending on the order size and carrier.