Refund policy

COVID-19 PROCEDURE

PLEASE NOTE: Unfortunately due to the outbreak of COVID-19 we are currently unable to offer a refund or exchange on ALL of our items due to hygienic purposes. Therefore all purchases are FINAL SALE. Please check your order carefully prior to purchase. However, if you are still unhappy or unsatisfied with your purchase please contact our sales team via email who may be willing to assist you in the form of a discount for a future purchase.

STANDARD PROCEDURE

Unfortunately, we do not offer returns or exchanges on some items for hygiene purposes. Please check the product description carefully prior to purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return on certain items of jewellery. Unfortunately, we cannot offer a refund on all items due to hygiene purposes.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will be liable for the cost of the postage and packaging of the refund. 

To start a return, you can contact us at customerservice@sara-jewellery.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@sara-jewellery.co.uk .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned such as custom products, including special orders or personalised items and personal care goods (such as beauty products and some jewellery including all earrings). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, and gift wrapping.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.